Returns and Delivery Policy

for podsluchy.spy24.pl online store

1. right of withdrawal

  1. In accordance with the Law on Consumer Rights, a Customer who is a consumer has the right to withdraw from a Distance Sales Agreement, without giving any reason, within the period of 14 days from the date on which the Customer took possession of the Goods or on which a third party other than the carrier and indicated by the Customer took possession of the Goods.
  2. To meet the deadline it is sufficient to send the statement of withdrawal before its expiration. The customer may use the model withdrawal form, which is attached to this Policy.
  3. Exceptions to the right of withdrawal: The right of withdrawal does not apply to products marked as locator stickers, due to their short, finite lifespan, which makes it impossible to re-sell them as a full-priced product once the packaging has been opened.

2 Return of goods procedure

  1. In the case of withdrawal from the contract, the Customer is obliged to return the goods to the Seller immediately, but no later than 14 days from the date on which he withdrew from the contract.
  2. Returned Goods should be sent back to the address: SPY Group sp. z o.o. Aleja Wincentego Witosa 31 / 137, 00-710 Warsaw, Poland
  3. Return condition: Returned Merchandise must be unused and in re-saleable condition. It must be complete and, if possible, in its original packaging.
  4. The cost of directly returning the Goods to the Seller shall be borne by the Customer.
  5. Refund of payments will be made within 14 days from the date of receipt by the Seller of the statement of withdrawal from the contract, using the same method of payment used by the Customer. The Seller may withhold reimbursement of payments until it receives the Goods or the Customer provides proof of their return.

3 Shipping and delivery rules

  1. Available delivery methods:
  • DPD courier
  • InPost parcel machines
  1. Delivery costs:

  • The cost of delivery is 16,99 zł on dispatch by courier DPD.

  • The cost of delivery is 16,99 zł on delivery to InPost Parcel Machine.

  1. Delivery time:
  • The lead time (preparation for shipment) is Up to 3 working days.
  • The delivery time by the carrier is usually 2 working days From the moment the package is shipped.
  • The total estimated delivery time is Approximately 5 working days (usually 4-6 working days, depending on the timing of the order and the work of the couriers).

4. information about the right to withdraw from a remote contract

You have the right to withdraw from this contract within the time limit 14 days without giving any reason. The period for withdrawal expires after 14 days from the date on which the you have taken possession of the item.
To exercise your right of withdrawal, you must inform us -. SPY Group sp. z o.o. - Of its decision by means of an unambiguous statement, such as. By email to: [email protected] Or by letter sent by mail.